Tuesday, May 23, 2017

Best moment Friday 170512

(For a number of reasons, I am way way behind. I will try to catch up.)

So this has been another one of those crazy rides our life seems to be taking lately.  I had to take nearly a week to come to grips with it, both literally and mentally.

Thursday, evening after Ola Lola's closed. I came up to check email. I usually do this first thing in the morning and last thing at night. I noticed several "unexpected sign in attempts" on a couple of accounts. On one there was a "we sent you an account key" message. We had not requested an access key. Somebody was hacking our accounts.

Although we couldn't be sure, there was a possibility they got access to some sensitive passwords.We spent several hours on Thursday night changing passwords. Apparently we missed one.

We got an email Friday morning from our bank that, per our request, a cashier's check was being sent UPS overnight to somewhere in Texas. There was also some indication the person or persons tried to get access to another bank account.

Of course we got on the phone right away to stop the check and to do whatever we could to stop the delivery. The bank was very very helpful, UPS not so much. A stop-payment was put on the check. Accounts and passwords were immediately changed. Later, we did get notification from UPS that the package was delivered but they wouldn't give us the address, just the town (which we already had).

So where is the best moment in this? Several best moments, or at least things to be grateful for: one, it happened on Thursday night/Friday. Both of us were here to work on the issues. If it happened 34 hours later, it would have been Saturday and Elaine would have been gone, on her way the States for a month.

Second, and probably most important, the people we dealt with (except for UPS). Everyone was friendly, helpful and straight forward. "Okay, it happened. Let's fix what we need to fix and get on with it."

It could have been much much worse. Thanks to everyone who helped us.

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